Frequently Asked Questions

Creating a 99an account is straightforward. Visit the homepage, click the registration button and complete the sign-up form with your full name, date of birth, email address and mobile number. You will need to agree to the Terms & Conditions and confirm that you are at least 18 years old. Once your email is verified, your account is active and you can make your first deposit.

You must be at least 18 years of age to register, or the higher minimum age required under the applicable licence jurisdiction. 99an is strictly an adults-only platform. We carry out age verification as part of the registration and KYC process and reserve the right to request documentary proof — such as a CNIC or passport — at any stage. Accounts found to belong to minors are closed immediately.

For KYC verification, 99an typically requires a government-issued photo identity document (such as your CNIC, passport or driving licence), proof of your current address (such as a recent utility bill or bank statement), and in some cases proof of your payment method. All documents are reviewed securely. Completing KYC promptly avoids any delays when you request your first withdrawal.

No. Each individual is permitted one account only. Opening duplicate accounts is a breach of our Terms & Conditions and may result in the suspension of all associated accounts and the forfeiture of any pending bonuses or winnings. If you have forgotten your login credentials, use the password reset function or contact support rather than registering again.

You can request account closure at any time by contacting our support team via the Help Centre. Before closure, any remaining balance will be returned to you through your verified withdrawal method. If the reason for closure is gambling-related distress, we strongly recommend considering self-exclusion instead, as this provides additional safeguards. Full details are on our Responsible Gambling page.

99an references familiar Pakistani payment options including mobile wallets such as Easypaisa and JazzCash, bank transfers through institutions like HBL, UBL, Meezan Bank and Bank Alfalah, the Raast instant payment system, and select cryptocurrencies including BTC, ETH and USDT. These are contextual references only — payment providers do not endorse or affiliate with gambling activity. Available methods at checkout may vary. Always confirm supported options at the time of deposit.

Minimum deposit thresholds vary by payment method and are clearly displayed during the deposit process. As a general guide, many methods carry a minimum of PKR 500 to PKR 1,000 per transaction. Cryptocurrency minimums are defined in the relevant digital asset unit at the time of transaction. Always review the current minimums in the cashier before initiating a deposit, as these figures can be updated.

Processing times depend on the withdrawal method chosen. Internal processing by 99an typically takes up to 24 hours on business days. Once approved, funds are dispatched to your selected payment method. Mobile wallet credits (for example to an Easypaisa or JazzCash account) are generally faster than traditional bank transfers to HBL, UBL or Bank Alfalah accounts. Cryptocurrency withdrawals depend on network congestion at the time.

Withdrawals may be delayed if your KYC verification is incomplete, if there is an active bonus with unmet wagering requirements, or if additional security checks are required on the account. Withdrawals may be declined if the payment method details do not match your verified account information, or if internal fraud checks flag the transaction. Contact support with your request reference number if your withdrawal has been pending beyond the stated processing window.

99an does not charge platform fees on standard deposits or withdrawals. However, your chosen payment provider — whether a bank, mobile wallet or cryptocurrency network — may apply their own transaction charges or exchange-rate spreads. These are outside 99an's control. We recommend checking your payment provider's fee schedule before initiating a transfer. Specific method conditions are outlined in the cashier at the time of the transaction.

99an covers a wide range of sports popular with Pakistani users. Cricket — including PSL matches, ICC tournaments, bilateral Test and T20 series, and domestic leagues — is a primary focus. Beyond cricket, the platform covers football, tennis, basketball, kabaddi, UFC and mixed martial arts, and esports. Pre-match and live in-play betting markets are available on most major events, with odds refreshed in real time.

The 99an casino section includes live dealer games (baccarat, roulette, blackjack and game shows streamed in real time), video slots from leading software providers, classic table games such as poker and andar bahar, and instant games including crash titles and virtual sports. New game titles are added regularly. You can filter the library by category, provider or game feature from the lobby.

Live streaming is available for selected sporting events directly within the platform, subject to licensing rights for the relevant territory. In cases where streaming is not available, 99an provides detailed live match trackers, live statistics and score updates so you can follow the action while placing in-play bets. A funded account or a recent betting activity may be required to access streaming features.

All casino games available on the 99an platform are sourced from licensed software providers whose random number generators (RNGs) are independently audited by recognised testing laboratories. Game return-to-player (RTP) percentages are disclosed where required by the operating licence. Provably fair mechanics are used on applicable instant games. This ensures that all outcomes are genuinely random and that the house edge is consistent with published figures.

99an offers a welcome bonus for new registrations on qualifying first deposits. The bonus structure, match percentage and maximum bonus amount are detailed on the promotions page and are subject to change. To claim the welcome bonus, you typically need to opt in during the deposit process and meet the stated minimum deposit threshold. Always read the full terms and wagering requirements before activating any offer.

A wagering requirement specifies how many times you must wager the bonus amount (or bonus plus deposit, depending on the offer) before withdrawing bonus-derived winnings. For example, a PKR 1,000 bonus with a 20x wagering requirement means you must place a total of PKR 20,000 in qualifying bets before requesting withdrawal. Specific games may contribute differently toward the requirement — sports bets and slots often count at full value while some table games contribute at a lower rate.

Yes. 99an regularly runs event-specific promotions timed around major cricket fixtures including PSL season, ICC T20 World Cups, Asia Cup matches and Pakistan bilateral series. These may include enhanced odds on featured matches, free bets for specific events, reload bonuses or prize draws. Notifications about active promotions are sent to opted-in users and displayed in the promotions section of the platform during the relevant period.

Yes. You can manage your marketing communication preferences at any time from your account settings. You may opt out of email promotions, SMS notifications or both independently. Opting out of promotional communications does not affect your ability to use the platform or access existing bonuses already credited to your account. If you have self-excluded, all marketing communications are stopped automatically and permanently for the duration of the exclusion.

99an uses TLS encryption for all data transmitted between your device and our servers, and AES-256 encryption for sensitive data stored at rest. Two-factor authentication is available at account level for an additional layer of security. We do not sell personal data to third-party advertisers. All data handling practices are described in detail in our Privacy Policy, including how long we retain data and under what circumstances it may be shared.

Log in to your account, navigate to Account Settings and open the Responsible Gambling section. From there you can set daily, weekly or monthly deposit limits, a net loss limit and a session time limit. Reducing any limit takes effect immediately. Requests to increase a limit are subject to a mandatory review period — typically seven days — to give you time to reconsider. Full guidance is available on our Responsible Gambling page.

Self-exclusion permanently closes your account for a period of your choosing — from a minimum of 6 months up to permanent exclusion. Once activated from your account settings, you cannot deposit or place bets for the duration and all marketing stops immediately. Any remaining balance can be withdrawn. Self-exclusion is our strongest player protection tool and is designed for users who feel their gambling has become problematic. Visit our Responsible Gambling page for step-by-step instructions.

Pakistan's Prevention of Gambling Act, 1977 regulates gambling activities within the country. 99an operates under an international gaming licence from outside Pakistan. The legal status of online gambling for individual Pakistani users is a matter each person must assess independently in light of applicable local law. This FAQ entry is general information only and does not constitute legal advice. We strongly encourage all users to understand the laws that apply in their specific location before registering.