At 99an, your privacy matters. This policy explains precisely what personal data we collect, why we collect it, how we use and protect it, and what rights you hold over your information. We encourage you to read it in full.
A summary of our core privacy commitments. The full legal detail for each area is set out in the policy document below.
All personal data is stored using industry-standard encryption at rest and in transit. Access is restricted to authorised personnel with a documented business need, and all access events are logged.
We collect only the personal data that is strictly necessary to operate your account, verify your identity, process payments and comply with regulatory obligations. We do not sell your data to third parties.
You have the right to access, correct, restrict or request deletion of your personal data at any time. You may also object to certain processing activities or request a portable copy of your information.
We use strictly necessary, functional and analytical cookies to maintain platform performance. You are informed of cookie use on first visit and can manage your preferences at any time from your browser settings.
Where personal data is transferred to service providers outside your country of residence, we ensure appropriate safeguards are in place, including contractual protections and data processing agreements consistent with the applicable licence framework.
We do not hold your personal data longer than necessary. Retention periods are defined by regulatory obligation, account status and legal requirements. Once data is no longer needed, it is securely deleted or anonymised.
This Privacy Policy ("Policy") describes how 99an ("we", "us", "our") collects, processes, stores, shares and protects personal data about users ("you", "your") of the 99an platform, accessible at 99an.cam, including all associated features such as sports betting, live casino, slots, instant games, table games, account management and payment services (collectively, the "Services").
We are committed to handling your personal data with transparency, care and respect for your rights. This Policy is written in plain professional English so that users across Pakistan — in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar and beyond — can clearly understand how their information is used.
This Policy should be read alongside our Terms & Conditions and our Responsible Gambling policy, both of which are incorporated by reference. By registering an account or using our Services, you acknowledge that you have read and understood this Policy.
For the purposes of this Policy, the following terms have the meanings given below:
When you create a 99an account, we collect your full legal name, date of birth, email address, mobile number, country of residence and chosen username. This information is required to create and manage your account and to verify that you meet our eligibility requirements.
To comply with anti-money-laundering obligations and to verify your age and identity, we may request copies of government-issued identity documents (such as a CNIC, passport or driving licence), proof of address (such as a utility bill or bank statement), and proof of payment method ownership. These documents are processed securely and retained only as long as required under applicable law.
We collect transaction records including deposit amounts, withdrawal requests, bet history, bonus usage and account balance movements. Payment method details (such as mobile wallet identifiers or bank account references) are collected to facilitate transactions and to verify that payment methods are registered in your name. Full card numbers and sensitive authentication data are handled exclusively by our licensed payment processors and are not stored on 99an systems.
When you use our platform, we automatically collect technical data including your IP address, device type, operating system, browser type and version, session duration, pages visited, features used, clickstream data and game activity logs. This data is used for platform security, fraud detection and service improvement.
If you contact our support team — via email, live chat, or any other channel — we retain records of those communications including the content, date, time and outcome of each interaction. This allows us to maintain accurate account histories and resolve disputes effectively.
Where you have opted in to receive promotional communications from 99an, we record your consent and your stated preferences so that we can deliver relevant offers, including cricket betting promotions during PSL season, ICC tournaments and other sporting events popular with Pakistani users.
We use the personal data we collect for the following purposes:
| Purpose | Data Used |
|---|---|
| Account creation and management | Registration data, KYC documents |
| Age and identity verification | Date of birth, government-issued ID |
| Processing deposits and withdrawals | Financial data, payment method details |
| Providing and personalising gaming services | Usage data, bet history, game activity |
| Fraud prevention and anti-money-laundering compliance | All data categories, IP address, device data |
| Responsible gambling monitoring and intervention | Bet history, deposit patterns, session data |
| Customer support and dispute resolution | Communications data, account history |
| Sending promotional communications (where opted in) | Email address, marketing preferences |
| Platform analytics and service improvement | Usage and technical data (anonymised where possible) |
| Legal and regulatory compliance | All data categories as required |
We will not use your personal data for any purpose that is incompatible with the purposes listed above without first providing you with notice and, where required, obtaining your consent.
We process your personal data on one or more of the following legal bases:
Cookies are small text files placed on your device when you visit our platform. We also use similar technologies such as web beacons, pixel tags and local storage objects. These technologies help us keep your session active, remember your preferences and measure platform performance.
You can control and delete cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will affect your ability to use core platform features. Instructions for managing cookies in commonly used browsers are available in those browsers' help documentation.
We do not sell your personal data. We share your data only in the following circumstances:
We engage trusted third-party service providers to support the delivery of our Services. These include payment processors, identity verification providers, fraud detection services, cloud infrastructure providers and customer support tools. All service providers are bound by data processing agreements that restrict their use of your data to the specific purpose for which it was shared.
We may be required to disclose personal data to regulatory bodies, licensing authorities, law enforcement agencies or courts where we have a legal obligation to do so. Such disclosures are made only to the extent required by applicable law and are documented internally.
Where required under applicable anti-money-laundering or counter-terrorism-financing obligations, we may share transaction and identity data with financial intelligence units, shared industry fraud databases or other authorised bodies. Such sharing is conducted strictly within the boundaries of our legal obligations.
In the event of a merger, acquisition, restructuring or sale of assets involving 99an, your personal data may be transferred to the relevant successor entity as part of that transaction. We will provide notice of any such transfer and ensure that appropriate data protection obligations are maintained.
99an operates under an international gaming licence, and some of our service providers and infrastructure are located outside Pakistan. As a result, your personal data may be transferred to and processed in countries other than your country of residence.
Where such transfers occur, we ensure that appropriate safeguards are in place to protect your data, including standard contractual clauses, binding corporate rules or other lawful transfer mechanisms recognised under the applicable data protection framework.
You may request details of the specific safeguards applied to any international transfer of your personal data by contacting our support team using the contact details in Section 15.
We retain your personal data for as long as your account is active and for the period required to fulfil the purposes described in this Policy, including legal, accounting and regulatory obligations.
The following indicative retention periods apply:
| Data Category | Indicative Retention Period |
|---|---|
| Account registration data | Duration of account plus 5 years after closure |
| KYC and identity documents | Duration of account plus 5 years after closure (or as required by licence) |
| Transaction and financial records | Minimum 5 years from transaction date (AML obligation) |
| Bet history and game logs | Duration of account plus 3 years |
| Customer support communications | 3 years from last interaction |
| Marketing consent records | Until withdrawn, plus 1 year for audit purposes |
| Technical and usage logs | 12 months on a rolling basis |
On expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where anonymisation is not practicable, data is archived with strictly limited access and used only for aggregate statistical purposes.
Depending on the data protection laws applicable in your jurisdiction and under 99an's licence framework, you may hold some or all of the following rights in respect of your personal data:
You have meaningful control over your personal data. Here is a summary of the rights you can exercise at any time by contacting our support team.
Request a copy of the personal data we hold about you, along with information about how and why it is being processed.
Request correction of any personal data that is inaccurate or incomplete. You can update basic account details directly from your account settings.
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
Request that we limit the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested.
Request a structured, machine-readable copy of the personal data you have provided to us, where processing is based on consent or contract.
Object to processing carried out on the basis of our legitimate interests, including profiling for marketing purposes, at any time and with immediate effect.
The 99an platform is strictly for adults. We do not knowingly provide services to, or collect personal data from, individuals under 18 years of age or the higher minimum age required by the applicable licence jurisdiction. Age verification is a mandatory step in our account registration process, and we reserve the right to request documentary proof of age at any point during the account lifecycle.
If we become aware or have reasonable grounds to believe that a user is under the minimum age, we will immediately suspend that account, void all associated bets and transactions, and initiate secure deletion of the minor's personal data in accordance with our data retention obligations.
If you are a parent or guardian and believe that a minor has registered an account or submitted personal data to 99an without your knowledge, please contact our support team immediately using the details in Section 15. We will treat such reports as a priority and take prompt action.
99an implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration or disclosure. Key measures include:
While we apply industry-leading security standards, no digital platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately at the first sign of any unauthorised account activity.
The 99an platform does not contain links to third-party websites. This Policy applies solely to personal data processed by 99an in connection with the Services. Should any third-party integrations be introduced in the future, this Policy will be updated accordingly and users will be notified in advance.
We review and update this Privacy Policy periodically to reflect changes in our data practices, applicable law or regulatory requirements. Where changes are material, we will notify you via the email address registered on your account and/or via a prominent platform notification, with a minimum of 14 days' advance notice before the updated Policy takes effect.
Your continued use of the platform following the effective date of any update constitutes acceptance of the revised Policy. If you do not accept the changes, you may request account closure in accordance with the procedure set out in our Terms & Conditions.
The current version of this Policy is always available at 99an.cam/privacy-policy and is identified by the "Last Updated" date displayed at the top of this page.
If you have any questions, concerns or requests relating to this Privacy Policy or the handling of your personal data, please contact our Data Protection team. The email address below is displayed as plain text and is not a clickable link.
We aim to acknowledge all privacy-related enquiries within 48 hours and to resolve them within 30 days. For complex requests, we may require up to an additional 60 days, in which case we will notify you of the extension and the reason for it.
Urdu-language assistance is available on request. For information on responsible gambling tools and support resources, please visit our dedicated Responsible Gambling page.
Now that you understand how we handle your data, you can play with confidence. Join thousands of Pakistani users enjoying cricket betting, PSL markets, live casino and more — all on a platform built around transparency and responsible play.
18+ only. Gambling may be restricted by local law. Please verify regulations applicable in your location before registering.