Gaming at 99an should always be an enjoyable experience — not a source of stress or financial harm. This page outlines the practical tools, support resources and guidelines we make available to help every player across Pakistan stay in control of their play.
At 99an, we believe that responsible gambling is not a box-ticking exercise — it is a fundamental part of how we operate. Whether you are placing a bet on a Pakistan vs India T20 clash, following PSL matches live, or enjoying a late-night session on the slots, the moment gambling stops being entertainment is the moment we want to help you pause.
Problem gambling affects a small but significant number of players globally, and the consequences — financial stress, strained relationships, mental health challenges — are very real. We take those consequences seriously. That is why 99an provides a full suite of responsible gambling tools directly within the platform, available to every registered user at any time, at no cost.
We are transparent about who our platform is for: adults only. Specifically, persons who are at least 18 years of age or the minimum age prescribed by the operating licence jurisdiction, whichever is higher. If you are in any doubt about whether gambling is appropriate for you, please read through this page carefully and use the self-assessment section below.
Pakistani users should also be aware that local laws — including the Prevention of Gambling Act, 1977 — govern gambling activities, and it is each individual's responsibility to understand and comply with the laws applicable in their location. Nothing on this page constitutes legal advice.
Honest answers to these questions can help you recognise whether your gambling habits are staying healthy. If you answer "yes" to several of these, consider using one of our limit or self-exclusion tools.
Do you spend more money gambling than you originally planned, regularly and across multiple sessions?
Have you borrowed money, sold items or used bill money to fund gambling?
Do you feel irritable, anxious or restless when you are not gambling or when you try to cut back?
Do you chase losses — increasing bets to try to recover money you have already lost?
Has gambling caused conflict with family members in Karachi, Lahore, Islamabad or elsewhere?
Have you tried to hide your gambling from people close to you?
Every 99an account comes with a set of built-in responsible gambling controls. You can activate or adjust them from your account settings at any time — no waiting period required to set a tighter limit.
Set a maximum amount you can deposit over a daily, weekly or monthly period. For example, you might cap deposits at PKR 5,000 per week. Once the limit is reached, no further deposits are accepted until the period resets. Reducing a limit takes effect immediately; increasing one is subject to a cooling-off period.
Define the maximum net loss you are comfortable with over a defined period. If your losses reach your set threshold — whether that is PKR 2,000 per day or PKR 15,000 per month — the platform will automatically restrict further wagering until the period expires.
Set a maximum duration for a single gaming session. When you hit your time limit, you will receive a clear notification and the platform will log you out automatically. You can also enable session reminders that appear every 30 or 60 minutes during play.
Enable periodic on-screen notifications that display how long you have been playing and your net win or loss for the current session. Reality checks act as a simple prompt to pause, reflect and decide whether to continue — a small step that makes a meaningful difference.
Request a short break from gambling of 24 hours, 7 days or 30 days. During a cooling-off period your account remains open and withdrawals can be processed, but you cannot deposit or place bets. This option is designed for players who want a temporary pause without full account closure.
Self-exclusion permanently or temporarily closes your account for a minimum period of 6 months or up to 5 years. Once activated, you cannot reopen the account during the exclusion window and all marketing communications are immediately stopped. This is our strongest protective tool.
Setting financial and time limits is the single most effective way to keep gambling recreational. Here is a clear breakdown of how each limit type functions on the 99an platform.
Caps the total amount you can add to your account within any 24-hour rolling window. Once set, it activates instantly.
e.g. PKR 1,000 / dayControls your total deposits across a 7-day rolling window, giving you a broader view of your weekly spending pattern.
e.g. PKR 5,000 / weekSets a hard ceiling on deposits within a calendar month — a useful tool if you prefer to budget your entertainment spend monthly.
e.g. PKR 15,000 / monthRestricts total net losses over a chosen period. The platform monitors your balance movements and pauses play if the threshold is crossed.
e.g. PKR 3,000 net lossSelf-exclusion is available to any registered user at any time. The process takes less than five minutes and becomes effective immediately upon confirmation.
Access your 99an account from any device. You do not need to contact support first — self-exclusion is available directly from your account settings.
Go to Account Settings and select the "Responsible Gambling" or "Player Protection" section. All limit and exclusion tools are listed there.
Choose an exclusion duration of 6 months, 1 year, 3 years, 5 years or permanent. You cannot select a period shorter than 6 months.
You will be asked to confirm your choice. Once confirmed, your account is locked immediately, all marketing stops and you will receive a confirmation email.
If you experience any difficulty activating self-exclusion, contact our support team immediately at the email address in the footer. We treat these requests as urgent and act without delay.
Problem gambling rarely announces itself clearly. These are some of the most common behavioural and emotional warning signs to watch for in yourself or someone you care about.
Gambling with money set aside for essentials — rent, groceries, utility bills, school fees — or using mobile wallet balances (such as Easypaisa or JazzCash) meant for household expenses.
Consistently increasing the size of bets to maintain the same level of excitement, or placing significantly larger bets after a loss in an attempt to recover quickly.
Spending more time gambling than intended, missing work, family commitments or social events in cities like Karachi or Lahore as a result.
Feeling preoccupied with gambling — thinking about past sessions, planning the next one, or calculating how much money is needed to continue playing.
Lying to family members or friends about the amount of money or time spent gambling, or becoming defensive when the topic is raised.
Attempting to stop or cut down gambling multiple times without long-term success, or experiencing strong emotional discomfort when not able to gamble.
Borrowing money from family, friends or informal lenders to fund gambling, or taking cash advances to continue playing after funds run out.
99an is strictly an adults-only platform. We do not accept registrations from anyone under 18 years of age, or the higher minimum age required under the applicable licence jurisdiction, and we carry out age verification as part of the registration and KYC process. We reserve the right to request documentary proof of age at any point.
If we have reason to believe a user is under the minimum age, we will immediately suspend their account, void all unsettled bets, and initiate secure erasure of all personal data in line with our Privacy Policy. Any deposits made by underage users will be returned and no withdrawals of winnings will be processed.
If you share a device with younger family members — which is common in many Pakistani households across Rawalpindi, Faisalabad and Peshawar — we strongly encourage you to use your device's built-in parental control features and to keep your 99an login credentials private and secure. Never allow a minor to access your account, even casually.
Third-party parental control software can also be configured to block access to gambling websites. These tools are widely available and can add an additional layer of protection for households with children.
Adults Only — No Exceptions
If gambling is causing you distress — financially, emotionally or in your relationships — reaching out is the right move. Below are the types of support available to 99an users.
Our responsible gambling support team is available around the clock. You can contact us via the Help Centre chat or by emailing us at the address listed in the footer. All responsible gambling requests — whether limit adjustments, cooling-off periods or self-exclusion — are treated as urgent and handled with full confidentiality.
Several international responsible gambling organisations provide free, confidential guidance and self-help tools for people experiencing gambling-related harm. These include organisations operating under major international licensing frameworks. Our support team can point you toward relevant resources applicable to your situation.
Sometimes the most important step is an honest conversation with a family member, close friend or mental health professional. Many people facing gambling difficulties find that speaking openly — in Urdu or English — with someone they trust is the catalyst for positive change. Do not underestimate this simple but powerful option.
Cricket betting, PSL live odds, slots, table games and more — all available on a platform that puts your safety first. Set your limits before you play, check in with yourself regularly, and remember that responsible gambling is always the winning move.
18+ only. Gambling may be restricted by local law in Pakistan. Please verify regulations applicable in your location before registering.